trueDictionary Attributeglobal132eb1f02a46b99029db76a6da793f79132eb1f02a46b99029db76a6da793f79:-1728444121INSERT_OR_UPDATEglobalcustomersys_script_9d3de503c3012100c8b837659bba8f42<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>public</access><action_delete>false</action_delete><action_insert>false</action_insert><action_query>false</action_query><action_update>false</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>sc_task</collection><condition/><description/><execute_function>false</execute_function><filter_condition/><is_rest>false</is_rest><message/><name>Surface sys_id of Catalog Item</name><order>100</order><priority>100</priority><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[g_scratchpad.request_sys_id = current.request;
//GGB. Push, to the client, the sys_id of the Catalog Item that this Task (and Request Item) came from.
//This is necessary because on the client, the task form does not have a field for Requested Item name.
//Anotehr way of doing it would have been to look for each of the individual task names on the client side, but that is not the route we took.
g_scratchpad.cat_item_sys_id = current.request_item.cat_item;
]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2014-06-06 09:49:25</sys_created_on><sys_domain>global</sys_domain><sys_domain_path/><sys_id>9d3de503c3012100c8b837659bba8f42</sys_id><sys_mod_count>6</sys_mod_count><sys_name>Surface sys_id of Catalog Item</sys_name><sys_overrides/><sys_package display_value="Service Catalog Platform" source="com.glideapp.servicecatalog.platform">dcf651bd87343010be2bba29cebb35da</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_9d3de503c3012100c8b837659bba8f42</sys_update_name><sys_updated_by>ggb0926</sys_updated_by><sys_updated_on>2023-10-04 12:53:57</sys_updated_on><template/><when>before_display</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=9d3de503c3012100c8b837659bba8f42"/></record_update>-1600354248c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:2402efb5b49746b9903d05df14a253af0d018b4cd8725b0000001jwj02152023-10-20 11:36:24
sc_task
Surface sys_id of Catalog ItemBusiness Ruleglobale83e35f07446b990fc79c19d2e954264e83e35f07446b990fc79c19d2e954264:-1600354248,2a38b3a38629f550cab543744c38b088:-1600354248,af8773a37329f55019a40af44b98b08a:-810981480,54d67763bc29f550dd8ef7826cf4483f:1263315552,babf8629845db5904b5f830fd3738bb2:-1551735134,d51f0ee5865db59031d36914ba733644:425775519,dd1f0ee5075db590aded8a6b194f4341:-767697158,3fd094ff412dbd5077ec7f55ee5a088d:-767697158,a23f0e5d37f53914208ef71649ffeeb3:-767697158INSERT_OR_UPDATEglobalcustomersys_security_acl_b7dc7331875c330068ce0cf888cb0b57truetruefalseAllow read for work_notes in sc_task, for users with role sn_request_read.sc_task.work_notesreadsys_security_acladmin2019-03-21 05:57:42b7dc7331875c330068ce0cf888cb0b572sc_task.work_notes015a59f587f43010be2bba29cebb3525globalsys_security_acl_b7dc7331875c330068ce0cf888cb0b57admin2020-07-08 09:58:42record]]>633867632c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:2402efb5b49746b9903d05df14a253af10018b4cd8704f0000001jwj02152023-10-20 11:36:24
Close TaskUI Actionglobalec3e35f06446b9909b7d44e3c980dd71ec3e35f06446b9909b7d44e3c980dd71:90260626INSERT_OR_UPDATEglobalcustomersys_dictionary_sc_task_calendar_stctruefalsefalse0Resolve Timefalsefalsecalendar_stcfalsefalseintegerfalse40sc_taskfalsefalsefalsefalsefalsesys_dictionarysystem2021-06-17 23:08:20f9f6d5bd87343010be2bba29cebb3528Resolve Timedcf651bd87343010be2bba29cebb35daglobalsys_dictionary_sc_task_calendar_stcsystem2021-06-17 23:08:20falsefalsefalsefalsefalsesimplefalsescriptfalse]]>1482754589c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:2406efb5b49746b9903d05df14a253af06018b4cd85aa70000001jwj02152023-10-20 11:36:24
sc_task
Catalog Task.Resolve TimeDictionaryglobalc32eb1f0db46b990302d8f6891bce04ac32eb1f0db46b990302d8f6891bce04a:1482754589INSERT_OR_UPDATEglobalcustomersys_schema_attribute_8c3fc4dfeb321100d4360c505206febeBOTHSpecifies a custom popup processor for processing the column (or all columns in a table).popup_processorsys_schema_attributemaint2014-02-15 01:16:208c3fc4dfeb321100d4360c505206febe0Popup processorbeb3953987303010be2bba29cebb355cglobalsys_schema_attribute_8c3fc4dfeb321100d4360c505206febemaint2014-02-15 01:16:20A binary Java class name.747127c1bf3320001875647fcf0739e0]]>-1793633436c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:2406efb5b49746b9903d05df14a253af09018b4cd85b950000001jwj02152023-10-20 11:36:24
Popup processorDictionary Attributeglobal8f2eb1f07546b99023e6ce45186a626a8f2eb1f07546b99023e6ce45186a626a:-1793633436INSERT_OR_UPDATEglobalcustomersys_script_6c8abe19c30311003d2ae219cdba8fb0<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>false</action_insert><action_query>false</action_query><action_update>true</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>sc_task</collection><condition>sc_ic_Factory.wrap(current).isTaskSequenceComplete()</condition><description>Triggers a workflow event for the parent requested item if all tasks in the same sequence as this task are complete.</description><execute_function>false</execute_function><filter_condition table="sc_task">request_item.cat_item.sc_ic_item_stagingISNOTEMPTY^EQ<item endquery="false" field="request_item.cat_item.sc_ic_item_staging" goto="false" newquery="false" operator="ISNOTEMPTY" or="false" value=""/><item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/></filter_condition><is_rest>false</is_rest><message/><name>Item Designer - Task Sequence Complete</name><order>200</order><priority>100</priority><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[if (current.state >=3 && previous.state < 3)
sc_ic_Factory.wrap(current.request_item.getRefRecord()).sendTaskCompleteWorkflowEvent();]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>chris.henson</sys_created_by><sys_created_on>2014-02-21 18:57:05</sys_created_on><sys_domain>global</sys_domain><sys_domain_path/><sys_id>6c8abe19c30311003d2ae219cdba8fb0</sys_id><sys_mod_count>9</sys_mod_count><sys_name>Item Designer - Task Sequence Complete</sys_name><sys_overrides/><sys_package display_value="Service Catalog Platform" source="com.glideapp.servicecatalog.platform">dcf651bd87343010be2bba29cebb35da</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_6c8abe19c30311003d2ae219cdba8fb0</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-03-07 18:44:59</sys_updated_on><template/><when>after</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=6c8abe19c30311003d2ae219cdba8fb0"/></record_update>821432147c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:2406efb5b49746b9903d05df14a253af0c018b4cd871dd0000001jwj02152023-10-20 11:36:24
sc_task
Item Designer - Task Sequence CompleteBusiness Ruleglobale83e35f0b546b99040f203f666a39459e83e35f0b546b99040f203f666a39459:821432147INSERT_OR_UPDATEglobalcustomersys_security_acl_7a6831b18790330068ce0cf888cb0b4ctruetruefalseAllow read for all fields on sc_task, for a user with sn_request_read rolesc_task.*readsys_security_acladmin2019-03-20 20:18:297a6831b18790330068ce0cf888cb0b4c1sc_task.*015a59f587f43010be2bba29cebb3525globalsys_security_acl_7a6831b18790330068ce0cf888cb0b4cadmin2020-07-08 09:59:59record]]>1456014379c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:2406efb5b49746b9903d05df14a253af0f018b4cd86ffe0000001jwj02152023-10-20 11:36:24
task_sla.taskRelated List Entryglobal443ef1f0dc46b99037bf37633619a995443ef1f0dc46b99037bf37633619a995:1693027422INSERT_OR_UPDATEglobalcustomersys_user_role_e09d16f2c0a8016501281264b989e1dbtrueCan manage the Service Catalog application, including Catalog categories and items.falsetruecatalog_admin-1falsesys_user_roleglide.maint2005-05-15 13:48:41e09d16f2c0a8016501281264b989e1db1catalog_admindcf651bd87343010be2bba29cebb35daglobalsys_user_role_e09d16f2c0a8016501281264b989e1dbglide.maint2005-05-15 13:49:18]]>-213610403c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:241aefb5b49746b9903d05df14a253af1b018b4cd86cf50000001jwj02152023-10-20 11:36:24
Requested Item.Catalog TaskList Layoutglobal2f2eb1f00746b9908076eada7ae11cc32f2eb1f00746b9908076eada7ae11cc3:1236587730,c33d21ba07a97150d1a209115c845af1:1236587730,12b84ab9e3e5b590f79a455a27cf6547:230703695Default viewINSERT_OR_UPDATEglobalcustomersys_user_role_282bf1fac6112285017366cb5f867469trueCan perform standard actions for an ITIL helpdesk technician. This is the out-of-box ''technician'' role. Can open, update, close incidents, problems, changes, config management items. Out-of-box, only users with the itil role can have tasks assigned to themfalsetruetemplate_editoritil-1falsesys_user_rolefred.luddy2005-02-19 01:12:11282bf1fac6112285017366cb5f8674691itilf06695f587343010be2bba29cebb35b1globalsys_user_role_282bf1fac6112285017366cb5f867469fred.luddy2005-02-19 01:17:40]]>1665244605c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:241eefb5b49746b9903d05df14a253af1a018b4cd86fcb0000001jwj02152023-10-20 11:36:24
assigned_toDictionary Entry Overrideglobalc83ef1f03246b990f5b7e012e7ac82a6c83ef1f03246b990f5b7e012e7ac82a6:-737666489INSERT_OR_UPDATEglobalcustomersys_schema_attribute_59f126217f1231009559391ffdfa918cCOLUMNIf this is set to true, then elements of this type can be encrypted using the Encryption Proxyedge_encryption_enabledmaintmaintsys_schema_attributeadmin2015-02-17 21:20:2859f126217f1231009559391ffdfa918c0Edge Encryption Enabledbeb3953987303010be2bba29cebb355cglobalsys_schema_attribute_59f126217f1231009559391ffdfa918cadmin2015-02-17 21:20:28maint747127c1bf3320001875647fcf0739e0]]>-246310488c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:2442efb5b49746b9903d05df14a253af09018b4cd85d090000001jwj02152023-10-20 11:36:24
Edge Encryption EnabledDictionary Attributeglobal532eb1f00946b990cc428b6a439ca999532eb1f00946b990cc428b6a439ca999:-246310488INSERT_OR_UPDATEglobalcustomersys_script_43bdd1b91ba1b590c4fec913604bcb98<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>false</action_insert><action_query>false</action_query><action_update>true</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>sc_task</collection><condition/><description/><execute_function>false</execute_function><filter_condition/><is_rest>false</is_rest><message/><name>Required Fields on Task CLOSE</name><order>100</order><priority>100</priority><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[(function executeRule(current, previous /*null when async*/) {
//Don't let the user close the task named "Capital Committee Review of 'Capital Project Request'"
//... if they hvae failed to provided a Decision.
if (current.short_description == "Capital Committee Review of 'Capital Project Request'")
{
if (current.state == 3) //Close Complete
{
if (current.variables.decision == "") //If a decision field was not selected...
{
gs.addErrorMessage("You must specify a value for the 'Decision' Field in order to close this task.");
current.setAbortAction(true); //Abort the save action.
}
}
}
else if (current.short_description == "CE Review of 'Capital Project Request'"){
if (current.state == 3) //Close Complete
{
if (current.variables.clinical_engineering_consideration == ""){
gs.addErrorMessage("You must specify a value for the 'Clinical Engineering Consideration' field in order to close this task.");
current.setAbortAction(true); //Abort the save action.
}
}
}
else if (current.short_description == "IS Review of 'Capital Project Request'"){
if (current.state == 3) //Close Complete
{
if (current.variables.information_services_consideration == ""){
gs.addErrorMessage("You must specify a value for the 'Information Services Consideration' field in order to close this task.");
current.setAbortAction(true); //Abort the save action.
}
}
}
else if (current.short_description == "Facilities Review of 'Capital Project Request'"){
if (current.state == 3) //Close Complete
{
if (current.variables.facilities_consideration == ""){
gs.addErrorMessage("You must specify a value for the 'Facilities Consideration' field in order to close this task.");
current.setAbortAction(true); //Abort the save action.
}
}
}
})(current, previous);]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>ggb0926</sys_created_by><sys_created_on>2023-09-28 15:10:32</sys_created_on><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>43bdd1b91ba1b590c4fec913604bcb98</sys_id><sys_mod_count>12</sys_mod_count><sys_name>Required Fields on Task CLOSE</sys_name><sys_overrides/><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_43bdd1b91ba1b590c4fec913604bcb98</sys_update_name><sys_updated_by>ggb0926</sys_updated_by><sys_updated_on>2023-09-28 15:53:49</sys_updated_on><template/><when>before</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=43bdd1b91ba1b590c4fec913604bcb98"/></record_update>-1344600335c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:2442efb5b49746b9903d05df14a253af0c018b4cd871bf0000001jwj02152023-10-20 11:36:24
sc_task
Required Fields on Task CLOSEBusiness Ruleglobal283e35f00646b990654f4f3e1bbe7157283e35f00646b990654f4f3e1bbe7157:-1344600335,32d7257d09e1b5904843f284b797569a:-1344600335,1ca7613db2e1b590384c627f9917f197:-166545193,c44725f9c0e1b5904c30fb987185fb0f:1563581112,19666df510e1b590a5f477df726af19f:1464339316,5085e939b2e1b5902ca84c2f76abc1a2:-840743037,91e329757be1b590a736b5e55f0d9a9f:1284213055,fec12131bbe1b590ff6da0104dcc3b13:811326454,b01061bdc7a1b590255279e104cc5251:-1283331812,ddafd13d01a1b5907fbbdbac8063b25a:623083048,147f957d24a1b5907550868e51859106:134851665,aefe593d69a1b5900100f033902f4570:-312391045,9cbe5df575a1b5907f6ffafdf1fd681a:-1451734306,f8fd9d390da1b5901f5496566a20046e:-2130509191INSERT_OR_UPDATEglobalcustomersys_security_acl_59c915423b6010108ed00d8044efc4eetruetruefalseThis ACL provides read access on sc_task table.sc_taskreadsys_security_acladmin2020-05-04 15:21:0459c915423b6010108ed00d8044efc4ee2sc_task015a59f587f43010be2bba29cebb3525globalsys_security_acl_59c915423b6010108ed00d8044efc4eeadmin2020-05-04 15:24:07record]]>-313023906c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:2442efb5b49746b9903d05df14a253af0f018b4cd86de60000001jwj02152023-10-20 11:36:24
Catalog Task.CatalogField Labelglobalc03ef1f05946b990d5fd49c7357d6cbbc03ef1f05946b990d5fd49c7357d6cbb:-1234573357,132eb1f04d46b9902d9e42435c023ca4:-1234573357INSERT_OR_UPDATEglobalcustomersys_script_1b5dc105c61122760088e83d491867e6<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>true</action_insert><action_query>false</action_query><action_update>true</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>sc_task</collection><condition>current.work_end.changes() && current.approval != 'rejected' && !current.parent.delivery_plan.nil()</condition><description/><execute_function>false</execute_function><filter_condition/><is_rest>false</is_rest><message/><name>Start Peer Tasks</name><order>100</order><priority/><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[startPeerTasks();
function startPeerTasks() {
gs.include("DeliveryPlan");
var parent_id = current["parent"] + '';
var prec = new GlideRecord('sc_req_item');
prec.get(parent_id);
var plan = new DeliveryPlan(prec);
if (plan.canStartTasks(current))
plan.startTasks(current);
synchRequestItem(parent_id, plan);
}
function synchRequestItem(parent_id, plan) {
var sc_req_item = new GlideRecord('sc_req_item');
sc_req_item.get(parent_id);
if (!sc_req_item.isValidRecord())
return;
var gr = new GlideRecord('sc_task');
gr.addQuery('parent', sc_req_item.sys_id);
gr.addQuery('state', '1').addOrCondition('state', '-5').addOrCondition('state', '2');
gr.orderBy('order');
gr.query();
if (gr.next()) {
if (gr.state == '-5')
return;
// gs.print('plan = ' + plan + ' .plan = ' + plan.plan);
// gs.print('id = ' + gr.delivery_task);
var tt = plan.plan.getToken(gr.delivery_task);
// gs.print('tt = ' + tt);
// gs.print('tt.name = ' + tt.getName());
if (tt)
sc_req_item.stage.setValue(tt.getName());
else
sc_req_item.stage = gr.short_description;
// gs.print('stage = ' + sc_req_item.stage);
if (sc_req_item.stage.changes())
sc_req_item.update();
} else {
// reset the query.
gr.initialize();
gr.addQuery('parent', sc_req_item.sys_id);
gr.query();
var stage = 'complete';
var closed_skipped = 0;
var closed_incomplete = 0;
var taskCount = gr.getRowCount();
while (gr.next()) {
if (gr.state == 4) {
closed_incomplete++;
stage = 'closed_incomplete';
break;
} else if (gr.state == 7) {
closed_skipped++;
}
}
if (closed_skipped == taskCount)
stage = 'closed_skipped';
sc_req_item.stage = stage;
sc_req_item.update();
}
}]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>glide.maint</sys_created_by><sys_created_on>2006-05-09 22:56:37</sys_created_on><sys_domain>global</sys_domain><sys_domain_path/><sys_id>1b5dc105c61122760088e83d491867e6</sys_id><sys_mod_count>29</sys_mod_count><sys_name>Start Peer Tasks</sys_name><sys_overrides/><sys_package display_value="Service Catalog Platform" source="com.glideapp.servicecatalog.platform">dcf651bd87343010be2bba29cebb35da</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_1b5dc105c61122760088e83d491867e6</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2019-04-25 13:48:42</sys_updated_on><template/><when>after</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=1b5dc105c61122760088e83d491867e6"/></record_update>-1100541695c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:2446efb5b49746b9903d05df14a253af0b018b4cd871410000001jwj02152023-10-20 11:36:24
sc_task
Start Peer TasksBusiness Ruleglobale43e35f0fc46b99035d92af12386e634e43e35f0fc46b99035d92af12386e634:-1100541695INSERT_OR_UPDATEglobalcustomersys_script_client_fa5e5eea87300300e0ef0cf888cb0b46<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script_client"><sys_script_client action="INSERT_OR_UPDATE"><active>true</active><applies_extended>false</applies_extended><condition/><description>Make all the elements in VEditor Readonly</description><field/><global>true</global><isolate_script>false</isolate_script><messages/><name>Make Task Fields Read Only / Disabled</name><order>100</order><script><![CDATA[function onLoad() {
//For all "Capital Request Form" tasks, EXCEPT "Capital Committee Review", we will make most of the variables Read Only.
//If the user is working with a task underneath catalog item "Capital Request Form" (sys_id "a4c279a81b91fd5099e265b1604bcba9")
if (g_scratchpad.cat_item_sys_id == "a4c279a81b91fd5099e265b1604bcba9") {
//But, if the task is of this type: Capital Committee Review of 'Capital Project Request'
if (g_form.getValue("short_description") == "Capital Committee Review of 'Capital Project Request'") {
//g_form.addInfoMessage("NOT making additional variables Read Only - Table: sc_task");
return;
}
//Make all variables Read Only...
g_form.setVariablesReadOnly(true);
//But, if the task is of this type: CE Review of 'Capital Project Request'
if (g_form.getValue("short_description") == "CE Review of 'Capital Project Request'") {
//g_form.addInfoMessage("Keeping SOME Variables Read/Write - Table: sc_task");
//Then let the user edit a select few of the variables.
g_form.setReadOnly("clinical_engineering_consideration", false);
g_form.setReadOnly("comments_for_clinical_engineering", false);
g_form.setReadOnly("additional_costs_ce", false);
//Also, make sure the user does not change the short description field.
g_form.setReadOnly("short_description", true);
g_form.setReadOnly("description", true);
}
//But, if the task is of this type: Facilities Review of 'Capital Project Request'
if (g_form.getValue("short_description") == "Facilities Review of 'Capital Project Request'") {
//g_form.addInfoMessage("Keeping SOME Variables Read/Write - Table: sc_task");
//Then let the user edit a select few of the variables.
g_form.setReadOnly("facilities_consideration", false);
g_form.setReadOnly("comments_for_facilities", false);
g_form.setReadOnly("additional_costs_fc", false);
//Also, make sure the user does not change the short description field.
g_form.setReadOnly("short_description", true);
g_form.setReadOnly("description", true);
}
//But, if the task is of this type: IS Review of 'Capital Project Request'
if (g_form.getValue("short_description") == "IS Review of 'Capital Project Request'") {
//g_form.addInfoMessage("Keeping SOME Variables Read/Write - Table: sc_task");
//Then let the user edit a select few of the variables.
g_form.setReadOnly("information_services_consideration", false);
g_form.setReadOnly("comments_for_information_services", false);
g_form.setReadOnly("additional_costs_is", false);
//Also, make sure the user does not change the short description field.
g_form.setReadOnly("short_description", true);
g_form.setReadOnly("description", true);
}
return;
}
//If the user is working with a task underneath catalog item "Assignment Groups" (sys_id "12b1fed21b21cd1099e265b1604bcb9e")
if (g_scratchpad.cat_item_sys_id == "12b1fed21b21cd1099e265b1604bcb9e") {
if (g_form.getValue("short_description") == "Provision New Assignment Group") {
//Make only SOME of the fields Read Only.
g_form.setReadOnly("requested_group_name", true);
g_form.setReadOnly("purpose_of_group", true);
g_form.setReadOnly("additional_comments", true);
}
if (g_form.getValue("short_description") == "Set Group Manager, Director, Parent and Type") {
//Make only SOME of the fields Read Only.
g_form.setReadOnly("requested_group_name", true);
g_form.setReadOnly("purpose_of_group", true);
g_form.setReadOnly("additional_comments", true);
g_form.setReadOnly("fulfiller_group_manager", true);
g_form.setReadOnly("support_group_director", true);
}
if (g_form.getValue("short_description") == "Validate the Disabling of Assignment Group") {
//Make only SOME of the fields Read Only.
g_form.setReadOnly("which_group_should_be_disabled", true);
g_form.setReadOnly("why_should_the_group_be_disabled", true);
}
if (g_form.getValue("short_description") == "Disable Assignment Group") {
//Make only SOME of the fields Read Only.
g_form.setReadOnly("which_group_should_be_disabled", true);
g_form.setReadOnly("why_should_the_group_be_disabled", true);
g_form.setReadOnly("additional_comments", true);
}
if (g_form.getValue("short_description") == "Coordinate Assignment Group Name Change") {
//Make only SOME of the fields Read Only.
g_form.setReadOnly("which_group_should_be_changed", true);
}
if (g_form.getValue("short_description") == "Change Assignment Group Properties") {
//Make only SOME of the fields Read Only.
g_form.setReadOnly("which_group_should_be_changed", true);
g_form.setReadOnly("additional_comments", true);
g_form.setReadOnly("fulfiller_group_manager", true);
g_form.setReadOnly("support_group_director", true);
}
if (g_form.getValue("short_description") == "Change Group Purpose / Description") {
//Make only SOME of the fields Read Only.
g_form.setReadOnly("which_group_should_be_changed", true);
g_form.setReadOnly("additional_comments", true);
g_form.setReadOnly("purpose_of_group", true);
}
return;
}
//GGB
//g_form.addInfoMessage("Making ALL Variables READ ONLY - Table: sc_task");
//g_form.addInfoMessage("g_scratchpad.cat_item_sys_id: " + g_scratchpad.cat_item_sys_id);
g_form.setVariablesReadOnly(true);
}]]></script><sys_class_name>sys_script_client</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-08-28 14:59:01</sys_created_on><sys_domain>global</sys_domain><sys_domain_path/><sys_id>fa5e5eea87300300e0ef0cf888cb0b46</sys_id><sys_mod_count>57</sys_mod_count><sys_name>Make Task Fields Read Only / Disabled</sys_name><sys_overrides/><sys_package display_value="Service Catalog core applications" source="com.glideapp.servicecatalog">f7475d7187743010be2bba29cebb3579</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_client_fa5e5eea87300300e0ef0cf888cb0b46</sys_update_name><sys_updated_by>ggb0926</sys_updated_by><sys_updated_on>2023-10-16 17:55:26</sys_updated_on><table>sc_task</table><type>onLoad</type><ui_type>0</ui_type><view/></sys_script_client></record_update>1119022106c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:2446efb5b49746b9903d05df14a253af0e018b4cd870c80000001jwj02152023-10-20 11:36:24
sc_task
Make Task Fields Read Only / DisabledClient Scriptglobale03e35f08846b9904e50992e9d76282be03e35f08846b9904e50992e9d76282b:1119022106,2f40366b99b93550b5d5f0623978b148:1119022106,6a40b26bedb93550a591ce54d872fb31:1378086311,cf8df00acc757910eeab2a2e0e4f396c:1119022106,546dbc0a3a757910a8b784dbf9b0684a:-1039635497,d3abb4c61b757910d9163b4fcc9c689c:1832762524,1ac9f4c208757910e84161e6942b810a:-1707748987,9796784e89357910dda368f956126bf7:-1192180518,5d46f44e9735791068fce93101740d11:-1064924548,1125f48a34357910205b3d762ebdad79:2025589297,e1f33886f93579104cf4486bd265c791:-585439649,bb87248ebeb17910105d83fcbef35dc4:-1785915206,4076e8022df17910dcd2ae8a8672024f:502214897,85d5acce10b1791048be39fb9acb00c9:1559365427,c885e0ce59b179102957a3ea9b9dd2f5:-1729444521,f1003148ca3d795000f00c33921f30e1:1594271827,cf957bafd4e5f55040706c4b62c5d47b:-2014259917,14e0654377e5f150c645b25063d2ea6d:-1708396554,507944e96dad391029355f8921019b0e:1604990799,fa57cce5ddad3910163274232c03f132:-581359444,414740a551ad3910df4cab07d26eb364:912998910,2aeb9af8d9e9351037c7bb3040dde220:2077645015,2a9ad6b428e935102f9cf95ba2987aa9:-120385583,7a6a1eb882e935103b27fe79e4ff0525:1537726172,44f99a387ce935101494b9931974c4c9:2112412159,ef999af036e935100a3d3aa4c61c8cc6:2091516050,1d1992746ce93510c3421e6fafd883f5:-1847610452,3dc89e74ffe93510ce519168544d8627:1299645964,bf6852b051e93510f654ced1a1976cc0:516664543,4cf59eb0afe93510f3e205afd6a14b95:529099665,e5e4dab0b4e935108e399860ea0de9b1:-122505395,a50e22f7775139d0b44c45a8b2411c7f:838625944,455d6a776c5139d01673e452e4572b6a:235515544,8404acd31c95f1d050532ac9e723c461:785392024,940260935795f1d03883c1e75f7df54e:1338329648,2361a0136d95f1d0ae44e143c425172d:-1535781089,a390a89b2955f1d06d2b599cc56c7f28:1165037242,9930a45f7555f1d0d511d7b5c37869d8:-1454597260,462f945f3355f1d0898d7f0e086792d1:424205520,285e54dbd155f1d05a3effe3786b7904:1963808125,578dd85baa55f1d0650cd266fc102b6d:1778338943,9b795ae9479db5900e88a08d00f6ce6c:-1293564212,d58856e5689db5905286b0efccf6ec4b:-966730058,4e585229c59db590637a43f1a477a4da:1226298219,855796e56c9db590b72556c21c197761:-937587790,46001a29f65db590727c34e03d0fd527:1653888059,e35f4a657c5db5904934b5308ad909c0:1609795625,506a06edf11db59086a2bf1b0a164acb:-1974723023,ed3a02ed261db590140a64e703f687ac:1906925264,7e0a0eadbd1db59009881555c7941cb2:1427552779,f721d2d91fdd359053d075d3ca0d74b9:1089353077,d7acc651f8dd3590f9e4dbecce40fdf1:2045072341,001a069d189d359029e60d20bf21adfb:387089172,79bfb7b1b7fe4990e76da7f8f07a4494:-1672358348,459fb7b103fe4990730e7791185b85c5:1095068225,e2ae337104fe4990d8e52864dd8e6953:-1672358348,aaae337145fe4990b434d0ea7f374f50:1095068225,55da009b420701100b031244b6a14e50:1095068225INSERT_OR_UPDATEglobalcustomersys_security_acl_role_363c553d87383010be2bba29cebb3523sys_security_acl_rolesystem2021-06-17 23:31:20363c553d87383010be2bba29cebb35230sc_task.itil_adminglobalglobalfe3c553d87383010be2bba29cebb3522sys_security_acl_role_363c553d87383010be2bba29cebb3523system2021-06-17 23:31:2028322f3cc611228500e20459e33eef34]]>776749593c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:2446efb5b49746b9903d05df14a253af11018b4cd86dac0000001jwj02152023-10-20 11:36:24
falseDictionary Attributeglobal172eb1f01746b9901881297014b3bc96172eb1f01746b9901881297014b3bc96:-826037495INSERT_OR_UPDATEglobalcustomersys_script_bb21a570531320101d8fddeeff7b12c4<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>true</action_insert><action_query>false</action_query><action_update>true</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>sc_task</collection><condition>!current.request_item.delivery_plan && (current.state == 1 || current.state == 2)</condition><description/><execute_function>false</execute_function><filter_condition/><is_rest>false</is_rest><message/><name>Set Actual Start Time</name><order>90</order><priority>100</priority><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[(function executeRule(current, previous /*null when async*/) {
if (current.operation() == 'insert' || (current.operation() == 'update' && previous.state == -5)) {
//run BR only when new sc_task is inserted in open/WIP state, or when sc_task is updated by moving state from pending to open/ WIP
current.work_start = nowDateTime();
}
})(current, previous);]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2021-04-01 07:46:51</sys_created_on><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>bb21a570531320101d8fddeeff7b12c4</sys_id><sys_mod_count>0</sys_mod_count><sys_name>Set Actual Start Time</sys_name><sys_overrides/><sys_package display_value="Service Catalog Platform" source="com.glideapp.servicecatalog.platform">dcf651bd87343010be2bba29cebb35da</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_bb21a570531320101d8fddeeff7b12c4</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2021-04-07 08:20:27</sys_updated_on><template/><when>before</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=bb21a570531320101d8fddeeff7b12c4"/></record_update>1851249216c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:244aefb5b49746b9903d05df14a253af0d018b4cd872c00000001jwj02152023-10-20 11:36:24
sc_task
Set Actual Start TimeBusiness Ruleglobala43e35f08846b990670f8388c1cf396ca43e35f08846b990670f8388c1cf396c:1851249216INSERT_OR_UPDATEglobalcustomersys_security_acl_fe3c553d87383010be2bba29cebb3523truetruefalsesc_taskcreatesys_security_aclsystem2021-06-17 23:31:20fe3c553d87383010be2bba29cebb35230sc_taskglobalglobalsys_security_acl_fe3c553d87383010be2bba29cebb3523system2021-06-17 23:31:20record]]>-1678305763c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:244aefb5b49746b9903d05df14a253af10018b4cd86cd30000001jwj02152023-10-20 11:36:24
trueDictionary Attributeglobal8b2eb1f00646b9907f063c8af93aad628b2eb1f00646b9907f063c8af93aad62:-968154087INSERT_OR_UPDATEglobalcustomersys_script_8c6f35519330220042cf530b547ffb29<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>true</action_insert><action_query>false</action_query><action_update>true</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>sc_task</collection><condition/><description/><execute_function>false</execute_function><filter_condition table="sc_task">parentISEMPTY^request_itemISNOTEMPTY^EQ<item endquery="false" field="parent" goto="false" newquery="false" operator="ISEMPTY" or="false" value=""/><item endquery="false" field="request_item" goto="false" newquery="false" operator="ISNOTEMPTY" or="false" value=""/><item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/></filter_condition><is_rest>false</is_rest><message/><name>Populate parent field in sc_task table</name><order>100</order><priority>100</priority><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[(function executeRule(current, previous /*null when async*/) {
var requestItem = current.getValue("request_item");
if (JSUtil.notNil(requestItem))
current.setValue("parent", requestItem);
})(current, previous);]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2016-07-22 23:08:57</sys_created_on><sys_domain>global</sys_domain><sys_domain_path/><sys_id>8c6f35519330220042cf530b547ffb29</sys_id><sys_mod_count>2</sys_mod_count><sys_name>Populate parent field in sc_task table</sys_name><sys_overrides/><sys_package display_value="Service Catalog Platform" source="com.glideapp.servicecatalog.platform">dcf651bd87343010be2bba29cebb35da</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_8c6f35519330220042cf530b547ffb29</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2022-02-15 11:35:31</sys_updated_on><template/><when>before</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=8c6f35519330220042cf530b547ffb29"/></record_update>-21592123c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:244eefb5b49746b9903d05df14a253af0c018b4cd872390000001jwj02152023-10-20 11:36:24
sc_task
Populate parent field in sc_task tableBusiness Ruleglobalec3e35f08446b990457aea833bbbc061ec3e35f08446b990457aea833bbbc061:-21592123INSERT_OR_UPDATEglobalcustomersys_security_acl_80cd3984c0a8016611fd4285c6d565f8truetruefalseitil role required to write to sc_task recordssc_taskwritesys_security_aclmyla.jordan2011-04-23 05:20:3480cd3984c0a8016611fd4285c6d565f81sc_taskd16791f187743010be2bba29cebb3503globalsys_security_acl_80cd3984c0a8016611fd4285c6d565f8myla.jordan2011-04-28 12:38:45record]]>-372121439c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:244eefb5b49746b9903d05df14a253af0f018b4cd86f750000001jwj02152023-10-20 11:36:24
Catalog TaskList Layoutglobala32eb1f04d46b99030e3bb7057e4ecf0a32eb1f04d46b99030e3bb7057e4ecf0:-916679069,661ac90055f56950c5a5f260639af85e:-916679069,caf94100bff569507b4c5645f5649457:-1047466717RPTf1f901cc97b569506daf74971153af19INSERT_OR_UPDATEglobalcustomersys_user_role_0d6c490a3b2010108ed00d8044efc40etrueRead access to the Request Management Application and related functions (It does not check for approving records).falsetruesn_request_read-1falsesys_user_roleadmin2020-05-04 14:22:360d6c490a3b2010108ed00d8044efc40e1sn_request_read015a59f587f43010be2bba29cebb3525globalsys_user_role_0d6c490a3b2010108ed00d8044efc40eadmin2020-06-10 20:54:19]]>1873157228c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:245aefb5b49746b9903d05df14a253af1a018b4cd8706d0000001jwj02152023-10-20 11:36:24
Close TaskUI Actionglobalec3e35f00846b9904ed3bf0935584f76ec3e35f00846b9904ed3bf0935584f76:-457013927INSERT_OR_UPDATEglobalcustomersys_dictionary_sc_task_nulltruefalsetrue0catalog_adminitil_adminfalsefalsefalsefalsecollectionfalse40sc_taskfalsefalsefalsefalsefalsesys_dictionarysystem2021-06-17 23:08:203df6d5bd87343010be2bba29cebb3520sc_taskdcf651bd87343010be2bba29cebb35daglobalsys_dictionary_sc_task_nullsystem2023-10-20 10:49:25falsetruefalsefalsefalsesimplefalsescriptfalse]]>1345332245c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:248aefb5b49746b9903d05df14a253af06018b4cd85a300000001jwj02152023-10-20 11:36:24
sc_task
Catalog TaskDictionaryglobalcb2eb1b03946b990809b842f26feb63acb2eb1b03946b990809b842f26feb63a:1345332245INSERT_OR_UPDATEglobalcustomersys_schema_attribute_c00fd3c393cd4980aab1069f97373681COLUMN
Normally strings containing multi-byte Unicode characters are encoded/decoded by Glide when saving/retrieving
them from the database. That is to overcome MySQL utf8 charset limitation. The setting allows to disable such
encoding on per-type and per-element basis. Make it false for reference types such as sysId, reference, etc.
encode_utf8sys_schema_attributemaint2019-03-12 14:14:14c00fd3c393cd4980aab1069f973736810Encode UTF8beb3953987303010be2bba29cebb355cglobalsys_schema_attribute_c00fd3c393cd4980aab1069f97373681maint2019-03-12 14:14:1417d3ba81bf3320001875647fcf0739dc]]>1215501063c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:248aefb5b49746b9903d05df14a253af09018b4cd85cd30000001jwj02152023-10-20 11:36:24
Encode UTF8Dictionary Attributeglobald32eb1f0ed46b990755b3d3ebee9f194d32eb1f0ed46b990755b3d3ebee9f194:1215501063,0b2eb1f0a446b99011fea976d1cbad65:1215501063INSERT_OR_UPDATEglobalcustomersys_script_7f9b699bc0a80005001850be26a00034<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>false</action_insert><action_query>false</action_query><action_update>true</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>sc_task</collection><condition>current.approval.changes() && current.approval == "approved" && !current.delivery_task.nil()</condition><description/><execute_function>false</execute_function><filter_condition/><is_rest>false</is_rest><message/><name>Auto Close on Approval</name><order>100</order><priority/><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[fetchAndCheckDeliveryTask();
function fetchAndCheckDeliveryTask() {
var approval = new GlideRecord('sc_cat_item_dt_approval');
approval.addQuery('sys_id', current.delivery_task);
approval.query();
if (approval.next()) {
if (approval.upon_approval == 'proceed') {
current.active = false;
current.work_end = nowDateTime();
}
}
}
]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>glide.maint</sys_created_by><sys_created_on>2006-07-18 03:08:46</sys_created_on><sys_domain>global</sys_domain><sys_domain_path/><sys_id>7f9b699bc0a80005001850be26a00034</sys_id><sys_mod_count>11</sys_mod_count><sys_name>Auto Close on Approval</sys_name><sys_overrides/><sys_package display_value="Service Catalog Platform" source="com.glideapp.servicecatalog.platform">dcf651bd87343010be2bba29cebb35da</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_7f9b699bc0a80005001850be26a00034</sys_update_name><sys_updated_by>glide.maint</sys_updated_by><sys_updated_on>2007-10-17 23:06:58</sys_updated_on><template/><when>before</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=7f9b699bc0a80005001850be26a00034"/></record_update>1575276053c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:248aefb5b49746b9903d05df14a253af0c018b4cd8721c0000001jwj02152023-10-20 11:36:24
sc_task
Auto Close on ApprovalBusiness Ruleglobale03e35f02946b990af53349e9821b25fe03e35f02946b990af53349e9821b25f:1575276053INSERT_OR_UPDATEglobalcustomersys_security_acl_7ddaf2c1c0a801662404b1af230a92a2truetruefalseopened_byDYNAMIC90d1921e5f510100a9ad2572f2b477fe^EQYou can read a catalog task if you opened itsc_taskreadsys_security_aclmyla.jordan2011-04-22 15:36:317ddaf2c1c0a801662404b1af230a92a23sc_taskd16791f187743010be2bba29cebb3503globalsys_security_acl_7ddaf2c1c0a801662404b1af230a92a2admin2019-03-19 14:20:18record]]>-446816599c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:248aefb5b49746b9903d05df14a253af0f018b4cd86f590000001jwj02152023-10-20 11:36:24
PopoverDictionary Attributeglobal0b2eb1f06546b990614569e046fde8530b2eb1f06546b990614569e046fde853:809303293INSERT_OR_UPDATEglobalcustomersys_script_3fadac3cc3523000c111113e5bba8f51<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>true</action_insert><action_query>false</action_query><action_update>true</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>sc_task</collection><condition>current.request_item.changes() || current.parent.changes()</condition><description/><execute_function>false</execute_function><filter_condition/><is_rest>false</is_rest><message/><name>Auto Populate Request Field</name><order>350</order><priority>100</priority><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[populateRequestField();
function populateRequestField() {
//If we have a request item, get the original request
if(!current.request_item.nil()) {
var request_item = new GlideRecord('sc_req_item');
if(request_item.get('sys_id', current.request_item)) {
current.request = request_item.request;
}
} else if(current.parent.sys_class_name == 'sc_request'){
current.request = current.parent;
}
}]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2012-12-11 20:14:08</sys_created_on><sys_domain>global</sys_domain><sys_domain_path/><sys_id>3fadac3cc3523000c111113e5bba8f51</sys_id><sys_mod_count>13</sys_mod_count><sys_name>Auto Populate Request Field</sys_name><sys_overrides/><sys_package display_value="Service Catalog Platform" source="com.glideapp.servicecatalog.platform">dcf651bd87343010be2bba29cebb35da</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_3fadac3cc3523000c111113e5bba8f51</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-06-05 13:14:29</sys_updated_on><template/><when>before</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=3fadac3cc3523000c111113e5bba8f51"/></record_update>1384512568c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:248eefb5b49746b9903d05df14a253af0b018b4cd8719a0000001jwj02152023-10-20 11:36:24
sc_task
Auto Populate Request FieldBusiness Ruleglobal2c3e35f05e46b9907a9559bc29677b542c3e35f05e46b9907a9559bc29677b54:1384512568INSERT_OR_UPDATEglobalcustomersys_security_acl_51fcb1a25f011000b12e3572f2b47737<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl"><sys_security_acl action="INSERT_OR_UPDATE"><active>true</active><admin_overrides>true</admin_overrides><advanced>true</advanced><condition/><description>Approvers can't read records they are approving by default, but can under certain conditions. See ApproverUtils script include for implementation details.</description><name>sc_task</name><operation display_value="read">read</operation><script><![CDATA[answer = new ApproverUtils().canApproversRead();]]></script><sys_class_name>sys_security_acl</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2011-09-14 16:44:09</sys_created_on><sys_id>51fcb1a25f011000b12e3572f2b47737</sys_id><sys_mod_count>4</sys_mod_count><sys_name>sc_task</sys_name><sys_package display_value="High Security Settings" source="com.glide.high_security">d16791f187743010be2bba29cebb3503</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_security_acl_51fcb1a25f011000b12e3572f2b47737</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2019-04-23 17:41:42</sys_updated_on><type display_value="record">record</type></sys_security_acl></record_update>1253312360c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:248eefb5b49746b9903d05df14a253af0e018b4cd86dc90000001jwj02152023-10-20 11:36:24
Catalog TaskList Layoutglobal332ef1f04046b9908303366ad8aef025332ef1f04046b9908303366ad8aef025:941350667,e72eb1f01b46b990b0cf4c69ff0175fa:549920668sowINSERT_OR_UPDATEglobalcustomersys_user_role_89d4c6040f103300402c6b198b767e3ctrueWrite access to the Request Management Application and related functionsfalsetruesn_request_write-1falsesys_user_roleadmin2019-03-15 10:43:3089d4c6040f103300402c6b198b767e3c1sn_request_write015a59f587f43010be2bba29cebb3525globalsys_user_role_89d4c6040f103300402c6b198b767e3cadmin2019-03-20 12:43:58]]>766542040c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:2492efb5b49746b9903d05df14a253af1b018b4cd86f950000001jwj02152023-10-20 11:36:24
falseDictionary Attributeglobal432eb1f0a046b9908cab0d96eea3ac68432eb1f0a046b9908cab0d96eea3ac68:-61318228INSERT_OR_UPDATEglobalcustomersys_script_b02a2c140a0a0b010007c213ec89d762<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>true</action_insert><action_query>false</action_query><action_update>true</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>sc_task</collection><condition>!current.delivery_task.nil() && (current.approval.changes() && current.approval == "rejected") && (current.state == '1' || current.state == '2')</condition><description/><execute_function>false</execute_function><filter_condition/><is_rest>false</is_rest><message/><name>Process Rejection</name><order>100</order><priority/><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[startPeerTasks();
function startPeerTasks() {
gs.include("DeliveryPlan");
var parent_id = current["parent"] + '';
var parent_class = current["parent"].sys_class_name + '';
var prec = new GlideRecord(parent_class);
prec.get(parent_id);
var plan = new DeliveryPlan(prec);
plan.rejectTask(current);
}
]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>glide.maint</sys_created_by><sys_created_on>2007-10-17 22:51:34</sys_created_on><sys_domain>global</sys_domain><sys_domain_path/><sys_id>b02a2c140a0a0b010007c213ec89d762</sys_id><sys_mod_count>0</sys_mod_count><sys_name>Process Rejection</sys_name><sys_overrides/><sys_package display_value="Service Catalog Platform" source="com.glideapp.servicecatalog.platform">dcf651bd87343010be2bba29cebb35da</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_b02a2c140a0a0b010007c213ec89d762</sys_update_name><sys_updated_by>glide.maint</sys_updated_by><sys_updated_on>2007-10-17 22:51:34</sys_updated_on><template/><when>after</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=b02a2c140a0a0b010007c213ec89d762"/></record_update>-302260498c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:24c2efb5b49746b9903d05df14a253af0d018b4cd8727b0000001jwj02152023-10-20 11:36:24
sc_task
Process RejectionBusiness Ruleglobalac3e35f0f346b9906716a2321b2f1766ac3e35f0f346b9906716a2321b2f1766:-302260498INSERT_OR_UPDATEglobalcustomersys_security_acl_d1d193d83be810108ed00d8044efc47dtruetruefalseThis ACL provides view access for reports created on sc_task table.sc_task0997ab83733303005978e4b9cdf6a7b9sys_security_aclservice.now2020-04-29 13:36:58d1d193d83be810108ed00d8044efc47d1sc_task015a59f587f43010be2bba29cebb3525globalsys_security_acl_d1d193d83be810108ed00d8044efc47dsystem2021-06-17 23:52:46record]]>-599398232c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:24c2efb5b49746b9903d05df14a253af10018b4cd86c4e0000001jwj02152023-10-20 11:36:24
sc_task
sc_taskAccess Controlglobald83ef1f03c46b99097178ddfa1791bc6d83ef1f03c46b99097178ddfa1791bc6:-599398232,3c21adb15d3430103fa244863563e614:-599398232,3c21adb1513430104a207a8db736e512:-905396127INSERT_OR_UPDATEglobalcustomersys_ui_action_49d690b11b3b0d10c4fec913604bcbc2<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_ui_action"><sys_ui_action action="INSERT_OR_UPDATE"><action_name/><active>true</active><client>false</client><client_script_v2><![CDATA[function onClick(g_form) {
}]]></client_script_v2><comments/><condition/><form_action>false</form_action><form_button>false</form_button><form_button_v2>false</form_button_v2><form_context_menu>false</form_context_menu><form_link>false</form_link><form_menu_button_v2>false</form_menu_button_v2><form_style/><format_for_configurable_workspace>false</format_for_configurable_workspace><hint/><isolate_script>false</isolate_script><list_action>false</list_action><list_banner_button>false</list_banner_button><list_button>false</list_button><list_choice>false</list_choice><list_context_menu>false</list_context_menu><list_link>false</list_link><list_save_with_form_button>false</list_save_with_form_button><list_style/><messages/><name>Assigned to not required on reassign</name><onclick/><order>100</order><script/><show_insert>true</show_insert><show_multiple_update>false</show_multiple_update><show_query>false</show_query><show_update>true</show_update><sys_class_name>sys_ui_action</sys_class_name><sys_created_by>jbb0527</sys_created_by><sys_created_on>2022-05-31 17:47:58</sys_created_on><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>49d690b11b3b0d10c4fec913604bcbc2</sys_id><sys_mod_count>0</sys_mod_count><sys_name>Assigned to not required on reassign</sys_name><sys_overrides/><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_ui_action_49d690b11b3b0d10c4fec913604bcbc2</sys_update_name><sys_updated_by>jbb0527</sys_updated_by><sys_updated_on>2022-05-31 17:47:58</sys_updated_on><table>sc_task</table><ui11_compatible>true</ui11_compatible><ui16_compatible>false</ui16_compatible></sys_ui_action></record_update>-314696695c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:24c2efb5b49746b9903d05df14a253af13018b4cd873220000001jwj02152023-10-20 11:36:24
sc_task
Assigned to not required on reassignUI Actionglobale83e35f0d446b9907f33a0be2cc5a374e83e35f0d446b9907f33a0be2cc5a374:-314696695,4ae650f1653b0d102bfe94c45584f0ae:-314696695INSERT_OR_UPDATEglobalcustomersys_dictionary_sc_task_cat_itemtruefalseencode_utf8=false,popover=true,popup_processor=com.glideapp.servicecatalog.CatItemPopperfalse0Itemjavascript: new global.SNCCatalogUtil().getCatItemSCTask(current);falsefalsecat_itemfalsefalsereferencefalse32sc_taskfalsetruesc_cat_itemfalsetype!=bundle^sys_class_name!=sc_cat_item_guide^sys_class_name!=sc_cat_item_producer^type!=package^sys_class_name!=sc_cat_item_content^active=truetype!=bundle^sys_class_name!=sc_cat_item_guide^sys_class_name!=sc_cat_item_producer^type!=package^sys_class_name!=sc_cat_item_content^active=truefalsefalsesys_dictionarysystem2023-04-13 02:40:08961729ef47022110bbfe699e536d43a4Itemdcf651bd87343010be2bba29cebb35daglobalsys_dictionary_sc_task_cat_itemsystem2023-04-13 02:40:08falsefalsefalsefalsefalsesimplefalsescriptfalse]]>1497425490c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:24c6efb5b49746b9903d05df14a253af06018b4cd85af20000001jwj02152023-10-20 11:36:24
sc_task
Catalog Task.ItemDictionaryglobal472eb1f08546b99014744bac30f70850472eb1f08546b99014744bac30f70850:1497425490INSERT_OR_UPDATEglobalcustomersys_schema_attribute_8d5b70b3eb321100d4360c505206fee5BOTHreadonly_clickthroughmaintmaintsys_schema_attributemaint2014-02-16 17:44:528d5b70b3eb321100d4360c505206fee50Read only click throughbeb3953987303010be2bba29cebb355cglobalsys_schema_attribute_8d5b70b3eb321100d4360c505206fee5maint2014-02-16 17:44:52maint747127c1bf3320001875647fcf0739e0]]>-1370952536c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:24c6efb5b49746b9903d05df14a253af09018b4cd85c0d0000001jwj02152023-10-20 11:36:24
Close TicketBusiness Ruleglobale43e35f06746b990be1959793de4d35ce43e35f06746b990be1959793de4d35c:1996246336INSERT_OR_UPDATEglobalcustomersys_security_acl_7dda24f7c0a801661e313298ad512a7dtruetruefalsecatalog or itil role required to read sc_task recordssc_taskreadsys_security_aclmyla.jordan2011-04-22 15:35:587dda24f7c0a801661e313298ad512a7d1sc_taskd16791f187743010be2bba29cebb3503globalsys_security_acl_7dda24f7c0a801661e313298ad512a7dmyla.jordan2011-04-28 12:37:15record]]>350007415c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:24c6efb5b49746b9903d05df14a253af0f018b4cd86e420000001jwj02152023-10-20 11:36:24
Catalog TaskField Labelglobal4c3ef1f0a346b990f973abd813b5e1b44c3ef1f0a346b990f973abd813b5e1b4:1881553059,0b2eb1b01146b99079681066ba64983e:1881553059INSERT_OR_UPDATEglobalcustomersys_script_3725466b1b9d75d099e265b1604bcb65<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>false</action_insert><action_query>false</action_query><action_update>true</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>sc_task</collection><condition/><description/><execute_function>false</execute_function><filter_condition table="sc_task">cat_item=a4c279a81b91fd5099e265b1604bcba9^EQ<item display_table="sc_cat_item" display_value="Capital Request Form" endquery="false" field="cat_item" goto="false" newquery="false" operator="=" or="false" value="a4c279a81b91fd5099e265b1604bcba9"/><item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/></filter_condition><is_rest>false</is_rest><message/><name>Capital Request Task After Update</name><order>100</order><priority>100</priority><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[/* eslint-disable no-mixed-spaces-and-tabs */
(function executeRule(current, previous /*null when async*/) {
try { RunServerSideCustomCode(); } catch(err){ var s = "Error caught by catch block: " + err.toString(); gs.error(s); gs.addErrorMessage(s); }
})(current, previous);
function RunServerSideCustomCode(){
//ClearUserLog();
//We already know from our "When to Run" tab, "Filter Conditions" that the catalog item associated with this task is a Capital Request Form Item...
//UserLog("START Business rule 'Capital Request Task After Update'");
//Any time we go to save the Task item, be sure we update the TOTAL at the Requested Item level.
//We will update any columns that have actually changed.
//Get the Requested Item, up one level from this task.
var quickGR = new GlideRecord("sc_req_item");
if (quickGR.get("sys_id", current.request_item)){
//UserLog("Requested Item Number: " + quickGR.number);
//UserLog("Requested Item sys_id: " + quickGR.sys_id);
//UserLogH("w", "x", "y", "z");
//UserLog(quickGR.variables.requested_budget, quickGR.variables.additional_costs_ce, quickGR.variables.additional_costs_fc, quickGR.variables.additional_costs_is);
}
tcu = new ThedaCareUtils();
var sum = 0;
//Requested Budget
var oldW = previous.variables.requested_budget;
var newW = current.variables.requested_budget;
//If the user made a change to Requested Budget...
if (oldW != newW){
//Add this component to our sum.
sum = tcu.addCurrencies(sum, newW);
//And prepare to update this component at the Request Item level.
quickGR.variables.requested_budget = tcu.NormalizeToCurrencyString(newW);
}
else
{
//Use the Requested Item level value to feed into our sum.
sum = tcu.addCurrencies(sum, quickGR.variables.requested_budget);
}
//Additional Costs CE
var oldX = previous.variables.additional_costs_ce;
var newX = current.variables.additional_costs_ce;
//If the user made a change to Additional Costs CE...
if (oldX != newX){
//Add this component to our sum.
sum = tcu.addCurrencies(sum, newX);
//And prepare to update this component at the Request Item level.
quickGR.variables.additional_costs_ce = tcu.NormalizeToCurrencyString(newX);
}
else
{
//Use the Requested Item level value to feed into our sum.
sum = tcu.addCurrencies(sum, quickGR.variables.additional_costs_ce);
}
//Additional Costs FC
var oldY = previous.variables.additional_costs_fc;
var newY = current.variables.additional_costs_fc;
//If the user made a change to Additional Costs FC...
if (oldY != newY){
//Add this component to our sum.
sum = tcu.addCurrencies(sum, newY);
//And prepare to update this component at the Request Item level.
quickGR.variables.additional_costs_fc = tcu.NormalizeToCurrencyString(newY);
}
else
{
//Use the Requested Item level value to feed into our sum.
sum = tcu.addCurrencies(sum, quickGR.variables.additional_costs_fc);
}
//Additional Costs IS
var oldZ = previous.variables.additional_costs_is;
var newZ = current.variables.additional_costs_is;
//If the user made a change to Additional Costs IS...
if (oldZ != newZ){
//Add this component to our sum.
sum = tcu.addCurrencies(sum, newZ);
//And prepare to update this component at the Request Item level.
quickGR.variables.additional_costs_is = tcu.NormalizeToCurrencyString(newZ);
}
else
{
//Use the Requested Item level value to feed into our sum.
sum = tcu.addCurrencies(sum, quickGR.variables.additional_costs_is);
}
sum = tcu.roundToTwoDecimalPlaces(sum); //Necessary?
//Prepare to update our sum at the Requested Item level.
quickGR.variables.total_summed_cost = tcu.NormalizeToCurrencyString(sum);
//UserLogH("w2", "x2", "y2", "z2", "total_summed_cost");
// UserLog(quickGR.variables.requested_budget,
// quickGR.variables.additional_costs_ce,
// quickGR.variables.additional_costs_fc,
// quickGR.variables.additional_costs_is,
// quickGR.variables.total_summed_cost);
//Finally! Update the Requested Item record with all 5 values.
quickGR.update();
//UserLog("END Business rule 'Capital Request Task After Update'");
}
]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>ggb0926</sys_created_by><sys_created_on>2023-09-21 18:16:43</sys_created_on><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>3725466b1b9d75d099e265b1604bcb65</sys_id><sys_mod_count>67</sys_mod_count><sys_name>Capital Request Task After Update</sys_name><sys_overrides/><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_3725466b1b9d75d099e265b1604bcb65</sys_update_name><sys_updated_by>ggb0926</sys_updated_by><sys_updated_on>2023-10-04 12:34:52</sys_updated_on><template/><when>after</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=3725466b1b9d75d099e265b1604bcb65"/></record_update>-689850083c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:24caefb5b49746b9903d05df14a253af0b018b4cd8717b0000001jwj02152023-10-20 11:36:24
sc_task
Capital Request Task After UpdateBusiness Ruleglobal683e35f0fb46b990fe45d17c42856f52683e35f0fb46b990fe45d17c42856f52:-689850083,4bd3ff2fc3e5f550e300707133076ff4:-689850083,26e2fbca77697d10e83a5f04b4323dd7:-1933949791,82ab238e78297d1066f223cc7dc37228:-1218815167,4829ebca8b297d10dce542795b2283e9:-1452126368,b769667f5f1139d0ab587dc408c76804:-763810630,1066827fa81df5d01373c290a28497e6:-1180597098,727a35f78ed9f5d03365bebdcf2f0ba4:677245706,9f89b9776cd9f5d04c8b26c2a45ddda5:-346079278,ee79b137cdd9f5d0a3875b65249aa15f:-253040718,2ee87937edd9f5d0e217ea1f5face5ba:1092173686,43f4fdbbdf99f5d03778f6c2c7bd74d6:-957438485,5d9fdc77ff11f5d029068c8998429c93:2090311901,70da1cfb2fddb5d0d9b89462d76a2b58:-2124630772,4df8507b17ddb5d0d21ee004e3c56415:1265795515,0647dcf338ddb5d03119d9fb4495f963:1775855240,c1365cf388ddb5d08f1eaa42cd2195de:993655382,a21e08f3f19db5d01af032d936773ef3:227952658,22ea8cbb655db5d03342ccbbc451092f:-575201176,4e59803fc51db5d0b29618f4fe655b2d:-797633055,dbc7007b851db5d0c157f1cfac6f33e7:-1214842467,d33684f7a31db5d03a1ae9fb71ecac3b:-1642213086,944588b7c41db5d04d4affd8772a329a:-774733924,c2c24473561db5d01f2d765ecc951cb6:672293659,bd724473211db5d080553fd0c03787ad:2041890095,d51bbfe3a1d9b5d0e6de2ddd1e3c4d26:362334580,1c893b23b9d9b5d007aec0ca231d89fc:1617831574,c639ffef4699b5d053fce0037a1c768c:1316283269,0e91bba3cf99b5d04bb4548c0456405a:-2049250373,9c0fa36fe359b5d0714f69d295daf9f8:-1941084765,c5ee676fcb59b5d06bf8a321886e1cfc:-496687060,559e2f6f1359b5d0f0da037cda500845:21958418,f68defab6c59b5d035cb1d87cddd8127:-1150538565,645d6fab2e59b5d0f084c6a7edfe5908:-216496840,a02d27ebeb59b5d0277857479d27d7b7:-2057159066,e0cc2b2bfe59b5d00353cde0bd46a27b:675650134,2e0a63a73259b5d0ce41b55d8f069320:-865742375,e3692367be59b5d092b3aadb8d34e333:-1851572015,30096327b359b5d05314bc8ea2cee34c:-1611757871,f355ef6fb819b5d09c0a61a408ba9577:-770953297,bfc36f2b9e19b5d09dffe8ee58ad549c:905676801,9bd366efb551b5d0cd04fd9df9859495:-811762887,081dde272851b5d0bdfac5663b3a7a4f:-850859310,fd0a96afe511b5d05f1d0e2c6fae72bd:-900394687,e5491a6f9211b5d08b5a5cfe50d35252:1554741546,7009966fce11b5d0ef8b9a809fac8119:280200730,3214d6278111b5d0c1bffe9192d5465b:-1308522228,66b31ae3b411b5d0aad38adf98037a91:-1783259986,b720966f58dd75d09b180f1f0e781c2e:123587214,29ff462f47dd75d00e0afdba13c66509:-723462695,589f022f7fdd75d0b0655101148c85db:1966813740,c93e866bcfdd75d00c3c0cb87e46bb6e:828447479,72ed0e2bebdd75d02824a947629a0cf7:1853134633,999d862b31dd75d04ed39fd0bbc10d26:-655692885,64db0a67d6dd75d037385155f3dd7e91:1632683085,2f1b4ee3fcdd75d0cb4e378585ac29eb:1285804461,b7fa46e3efdd75d01835b413168dc468:-268129712,29ea46e3badd75d01678f6bb59cfd2f7:757406760,559a06e310dd75d03080599b413e32e7:22594173,758a8ea38bdd75d02d756a5bf508a30b:144016629,f55a8ea332dd75d0c5e946c8479b8203:267150277,173982233bdd75d0dda7447637f6e936:-1611387393,b1f786af209d75d0911618515caffe9a:1023558204,3fa7466fc39d75d0429aed88bc6138a6:-1496452570,f397866f669d75d058004d46495e1373:-954824521,c2578e2f8e9d75d01b65b5a8e0187539:-1253925714,74c5ce6bed9d75d02313f4029b32b23f:-987493271,7c858e6bea9d75d05eaaf1a7fe3e33f0:-1089678396,3b65066b7b9d75d0c6380deabdd9f92a:1996511610INSERT_OR_UPDATEglobalcustomersys_security_acl_13b3154e3b2010108ed00d8044efc446truetruefalseThis ACL provides view access for reports created on sc_task table.sc_task0997ab83733303005978e4b9cdf6a7b9sys_security_aclservice.now2020-05-04 14:54:4213b3154e3b2010108ed00d8044efc4461sc_taskdcf651bd87343010be2bba29cebb35daglobalsys_security_acl_13b3154e3b2010108ed00d8044efc446service.now2020-05-04 14:54:42record]]>-599398232c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:24caefb5b49746b9903d05df14a253af0e018b4cd86bb00000001jwj02152023-10-20 11:36:24
Requested Item.Catalog TaskList Layoutglobalbf2ef1f02646b990252252d14484e259bf2ef1f02646b990252252d14484e259:-1024119861text_searchINSERT_OR_UPDATEglobalcustomersys_user_role_28322f3cc611228500e20459e33eef34truePossesses more privileges than the '''itil''' role and is intended for team leads. This role has the ability to delete incidents, problems, changes, and other related entitiesfalsetrueitil_admin-1falsesys_user_rolefred.luddy2005-02-19 01:18:5928322f3cc611228500e20459e33eef340itil_adminf06695f587343010be2bba29cebb35b1globalsys_user_role_28322f3cc611228500e20459e33eef34fred.luddy2005-02-19 01:18:59]]>-1906036110c6ef3d349746b9903d05df14a253af9cfalsejwj02152023-10-20 11:36:24deefb5b49746b9903d05df14a253af1a018b4cd86d6d0000001jwj02152023-10-20 11:36:24