ClearUserLog(); var gr = new GlideRecord('incident'); gr.addQuery("numberSTARTSWITHMINC_"); gr.query(); UserLog("Number of incidents to update " + gr.getRowCount()); var sla = new SLARepair(); while(gr.next()) { var sysId = gr.getValue('sys_id'); gs.info("Updating incident " + sysId); sla.repairBySysId(sysId, "incident"); }