service_portal [ServiceNow • Yokohama]

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=====Service Portal=====
----
====Server Side Scripts====
===Get Table and SYS ID===
<code javascript getTableSYSID.js>data.table = input.table || $sp.getParameter("table");
data.sys_id = input.sys_id || $sp.getParameter("sys_id");
</code>
----
===Valid Glide Record===
<code javascript validGR.js>
	var gr = new GlideRecord(data.table);
	if (!gr.isValid())
		return;
</code>
----
===Valid SYS ID===
<code javascript validSYSID.js>
if (!gr.get(data.sys_id))
return;
</code>
----
===Button Visibility===
<code javascript buttonVisibility.js>
	if(data.table == 'incident' && gr.active == true && gr.incident_state == 6 && (gr.caller_id == gs.getUserID() || gr.opened_by == gs.getUserID())){
		data.showWidget = true;
		data.showReopen = true;

	} else {
		data.showWidget = false;
		data.showReopen = false;
	}
</code>
----
===Input===
<code javascript input.js>
	if (input && input.action === 'reopen') {

		// If Incident table
		if (data.table == 'incident') {
			gr.setValue('incident_state', 2);
			gr.setValue('state', 2);
			gr.comments = "Ticket reopened with comments: "+ input.reopenComments;
			gr.update();
		}
	}
</code>
----
=====Complete Function for Above scripts=====
<code javascript serverScriptFunction.js>
(function() {

	// Get table & sys_id
	data.table = input.table || $sp.getParameter("table");
	data.sys_id = input.sys_id || $sp.getParameter("sys_id");

	// Valid GlideRecord
	var gr = new GlideRecord(data.table);
	if (!gr.isValid())
		return;

	// Valid sys_id
	if (!gr.get(data.sys_id))
		return;

	//Button Visibility
	if(data.table == 'incident' && gr.active == true && gr.incident_state == 6 && (gr.caller_id == gs.getUserID() || gr.opened_by == gs.getUserID())){
		data.showWidget = true;
		data.showReopen = true;

	} else {
		data.showWidget = false;
		data.showReopen = false;
	}

	//input
	if (input && input.action === 'reopen') {

		// If Incident table
		if (data.table == 'incident') {
			gr.setValue('incident_state', 2);
			gr.setValue('state', 2);
			gr.comments = "Ticket reopened with comments: "+ input.reopenComments;
			gr.update();
		}
	}
})();
</code>