• You may have existing customizations on the Core UI that you want to shift over to workspace to have parity between both UIs. Migrating to a Configurable Workspace is a great opportunity to re-imagine and improve the agent experience.
• Customizations may have been made to the Core UI at the time, due to the one-size-fits-all approach and limitations of the technology. Start with comparing existing processes with out-of-the-box functionality and making configuration changes rather than trying to reproduce the Core UI in workspace.
• UI Builder tool can be used to tailor Service Operations Workspace experience. By changing the experience settings, you can affect how your users interact with your workspace experience, how your workspace looks, and how users navigate to and around your workspace.