ServiceNow Yokohama

(function runMailScript(current, template, email, email_action, event) {
	template.print('<p><font size="4" color="#999999" face="helvetica"><strong>');
	template.print(gs.getMessage('Additional Details:'));
	template.print('</strong></font></p>');
	template.print('<font size="3" color="#999999" face="helvetica">');
	var i18nCaller = gs.getMessage('Caller: {0}', '${caller_id}');
	var i18nContactMethod = gs.getMessage('Preferred contact method: {0}', '${severity}');
	var i18nCagegory = gs.getMessage('Category: {0}', '${category}');
	var i18nPriority = gs.getMessage('Priority: {0}', '${priority}');
	var i18nShortDescription = gs.getMessage('Short description: {0}', '${short_description}');
	template.print('<p>' + i18nCaller + '<br/>');
	template.print('<p>' + i18nContactMethod + '</p>');
	template.print('<p>' + i18nCagegory + '</p>');
	template.print('<p>' + i18nPriority + '</p>');
	template.print('<p>' + i18nShortDescription + '</p>');
	template.print('</font>');
})(current, template, email, email_action, event);

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */ event) {
 
    var subject = email.subject;
    var priority = current.priority.getDisplayValue();
    var priorityText = priority.match(/([A-Za-z])\w+/)[0];
    email.setSubject(priorityText + ' ' + subject);
 
})(current, template, email, email_action, event);