service_portal
Table of Contents
Service Portal
Server Side Scripts
Get Table and SYS ID
- getTableSYSID.js
data.table = input.table || $sp.getParameter("table"); data.sys_id = input.sys_id || $sp.getParameter("sys_id");
Valid Glide Record
- validGR.js
var gr = new GlideRecord(data.table); if (!gr.isValid()) return;
Valid SYS ID
- validSYSID.js
if (!gr.get(data.sys_id)) return;
Button Visibility
- buttonVisibility.js
if(data.table == 'incident' && gr.active == true && gr.incident_state == 6 && (gr.caller_id == gs.getUserID() || gr.opened_by == gs.getUserID())){ data.showWidget = true; data.showReopen = true; } else { data.showWidget = false; data.showReopen = false; }
Input
- input.js
if (input && input.action === 'reopen') { // If Incident table if (data.table == 'incident') { gr.setValue('incident_state', 2); gr.setValue('state', 2); gr.comments = "Ticket reopened with comments: "+ input.reopenComments; gr.update(); } }
Complete Function for Above scripts
- serverScriptFunction.js
(function() { // Get table & sys_id data.table = input.table || $sp.getParameter("table"); data.sys_id = input.sys_id || $sp.getParameter("sys_id"); // Valid GlideRecord var gr = new GlideRecord(data.table); if (!gr.isValid()) return; // Valid sys_id if (!gr.get(data.sys_id)) return; //Button Visibility if(data.table == 'incident' && gr.active == true && gr.incident_state == 6 && (gr.caller_id == gs.getUserID() || gr.opened_by == gs.getUserID())){ data.showWidget = true; data.showReopen = true; } else { data.showWidget = false; data.showReopen = false; } //input if (input && input.action === 'reopen') { // If Incident table if (data.table == 'incident') { gr.setValue('incident_state', 2); gr.setValue('state', 2); gr.comments = "Ticket reopened with comments: "+ input.reopenComments; gr.update(); } } })();
service_portal.txt · Last modified: by johnsonjohn
